Seminar overview

This seminar covers key themes pertaining to international management: communicating across cultures, national differences in management styles, international human resources and conflict resolution.

Objectives	Develop intercultural communication, management and leadership skills. Learn to adapt to the expectations of people from other countries.
Audience	Senior executives; general managers; sales, project and customer relations managers; human resources and training professionals.
Languages	English, French.
Duration	This is a two-day course.
Approach	The seminar combines theory, practical exercises, case studies, role play, discussion and analysis of participants’ international experiences.

Programme

Understanding cultural differences

Developing cultural self-awareness and understanding others
The problems with cultural stereotypes and preconceptions
The cultural iceberg: symbols, rituals and values
Attitudes to time, space and the environment
The benefits of cultural diversity

 

Communicating effectively in an intercultural environment

Verbal and non-verbal communication
Comparison of communication styles in selected countries
Adapting to a different communication style
Overcoming language barriers
Written and telephone communications
Presenting to an international audience

 

Positioning yourself as a manager and leader

What are the qualities of a good manager in other cultures?
What skills are required to manage a multicultural team?
What can I do to gain respect and acceptance as a leader?

 

Intercultural management

Cultural tendencies and attitudes to authority, teamwork, and business relationships
Organizing and leading meetings
Time management and planning
Approaches to decision-making, risk-taking and problem resolution
How and when to delegate
Establishing work methods and communication practices

 

International human resources management

Recruiting and training policies
Motivating and rewarding
Performance management and career plans

 

Change management

What to communicate, when and how?
How should objectives be set and who should be involved in the process?

 

Resolving cultural conflicts

Identifying and pre-empting cultural misunderstandings
Resolving cultural conflicts